Delivery and Returns

We offer FREE DELIVERY on all orders of £40 and over (after any discounts are applied) to Mainland United Kingdom (“UK”) addresses. This will automatically be applied at checkout.

We are not currently able to deliver to Republic of Ireland, BFPO or PO Box addresses nor offer international shipping to other countries. We apologise for any inconvenience this may cause.

Please ensure you include the correct email and mobile telephone information with your order to receive updates from the courier, which also gives you delivery options if you cannot receive the parcel that day.

Delivery Costs and Times

Orders are dispatched and deliveries are made on working days only. Working Days are Monday to Friday, excluding bank holidays.

Orders placed before 12pm (GMT/BST) will be dispatched on that working day. Orders placed after 12pm (GMT/BST) will be dispatched on the next working day.

Please note if you are ordering for Christmas presents our last order date to guarantee delivery before Christmas is the 16th Dec, after this date we cannot guarantee delivery for Christmas. Please note between 23rd Dec and 6th Jan there maybe shipment delays due to bank holidays, we appreciate your patience at this time.

We use DPD as our courier of choice. Please note that Munchkin reserves the right to change or modify this choice at any time without notice.

DPD will make a maximum of three attempts to deliver to your delivery address. If not successful, your order will be returned to us. If you have the DPD application (the "app"), you can add a safe place via the app for your order to be left if you are unavailable to receive it. You may incur further delivery costs to resend; in this case our Customer Satisfaction team will contact you to advise before proceeding.

Region Delivery Cost Delivery Time
Mainland UK Orders under £40:
£5.99
Orders over £40:
FREE
1-2 working days*
Scottish Highlands Orders under £40:
£11.50
Orders over £40:
FREE
2-3 working days*
Scottish Islands Orders under £40:
£13.50
Orders over £40:
FREE
2-3 working days*
Channel Islands, Isle of Wight,
Isle of Man
Orders under £40:
£11.50
Orders over £40:
FREE
2-3 working days*
Northern Ireland Orders under £40:
£11.50
Orders over £40:
FREE
2-3 working days*
International Delivery not available Delivery not available

* Please Note: We aim to deliver your orders within this timeframe though sometimes delays occur beyond our control. Please allow ten (10) working days for your order to arrive before contacting our Customer Satisfaction team.

For any issues with your order, please email our Customer Satisfaction team at careline@munchkin.co.uk We aim to respond within two (2) working days of receipt of your email.

Shipment Schedule

All orders placed on the Munchkin.co.uk site will be processed and shipped according to the following schedule:

  • Orders placed before 12pm (GMT/BST) will be dispatched that working day.
  • Orders placed after 12pm (GMT/BST) during the week will be dispatched the next working day.
  • Orders placed on the Friday or at the weekend will be dispatched the next working day.

Working days are 8.30am – 4.30pm (GMT/BST) Monday to Friday.

Returns

We hope you love what you’ve ordered from Munchkin.co.uk. If you are not satisfied with your purchase, we're here to help.

This policy only applies to products that have been purchased on Munchkin.co.uk. Products bought from other retailers must be returned to them. Please refer to the retailer’s returns policy for full instructions.

Unless faulty, to be eligible for a return, your product must be unused in the original packaging, with all tags still attached and in the same condition that you received it. We reserve the right to reject items returned in unsatisfactory condition.

How to Return Items

To return your Munchkin.co.uk order, email our Customer Satisfaction team at careline@munchkin.co.uk within thirty (30) days of your purchase to initiate a return. We aim to respond within two (2) working days of receipt of your email.

Please provide the following information in your email:

  • Full Name
  • Munchkin.co.uk order number (eg: 1100XXXXXX)
  • Contact phone number
  • Item and quantity you wish to return
  • Reason for the return
  • In the case of faulty or damaged items, photos or a video of the fault

Unless the return is due to a faulty product or fulfilment error on our part, you are responsible for the cost of returning any items. We recommended that you get proof of postage or use a tracked service when returning items to us as the package remains your responsibility until we have received it and we cannot issue refunds on items we have not received.

We make refunds onto the original payment method used to place the order. If you return all items within your order, the original delivery cost you paid will be refunded in addition to the cost of the items. If you return some but not all items within your order, the original delivery cost will not be refunded. If you purchase an item at a discounted price, we will refund to that value.

We will confirm to you via email when your return has been accepted. Please allow up to ten (10) working days for the funds to transfer to your bank account and appear on statement.

Milkmakers® Returns

Due to the perishable nature of the Milkmakers® products unfortunately we are not able to offer refunds, credit codes, and exchanges on any Milkmakers® products, unless they are received damaged or faulty.

Faulty or Damaged Items

If your products are received damaged or faulty, please email our Customer Satisfaction team at careline@munchkin.co.uk with the information listed above so we can help you further.

If you request a replacement item (upon confirmation that it is damaged or faulty), it will be shipped to you without any additional charges.

Munchkin, Inc. reserves the right, at its sole discretion, to change, modify, add, or remove portions of this Delivery and Returns Policy (the "Policy"), at any time. It is your responsibility to check this Policy periodically for changes. Your continued use of the site following the posting of changes will mean that you accept and agree to the changes. Your statutory rights are not affected.

Back to Top