FREE DELIVERY ON ALL ORDERS OVER £25
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Delivery

Delivery

All orders will be processed and dispatched according to the following schedule:

Orders placed before 12:00pm GMT - Dispatched Same Day
Orders placed after 12:00pm GMT - Dispatched Next Business Day
Weekend and Bank Holiday Orders - Dispatched Next Business Day

This schedule is followed during our regular business hours:
8:30am-4:30pm GMT Monday – Friday. Delivery will be within 5 working days of us confirming your order.

Order Cancellation

If you would like to cancel your order please contact our Consumer Satisfaction Team for assistance. Please complete the Customer Return Form. Please note that orders are not eligible for cancellation once they have dispatched.

For Munchkin products, email: careline@munchkin.com
For Lindam safety products, email: careline@lindam.com

Free Delivery

If your order is over £25.00 (pre-tax), you will qualify for free Delivery. With free Delivery, your order will be dispatched 2-7 business days after all of your items are available to ship, including pre-order items. Munchkin will select the optimal Delivery method for free Delivery. Qualifying amount applies to all merchandise on Munchkin.com. Please note that Munchkin reserves the sole and exclusive right to change or modify these terms at any time without notice to you.

We provide the following Delivery methods for your convenience:

The following delivery charges apply:

£2.99 for all orders under the value of £10.00
£4.99 for all orders over the value of £10.00
FREE delivery on all orders over £25.00

These delivery rates apply to delivery within the UK only. Delivery from munchkin.com and Lindam.com is unavailable outside of the UK.

Weekend and Holiday Orders - dispatched Next Open Business Day

Returns

Hassle Free Returns

We hope you love what you’ve ordered. But if you are not 100% satisfied with your purchase, please return your order for a full refund, replacement, or exchange of the item cost within 14 days of the purchase date. You must notify our Customer Satisfaction team by email or post confirming that you wish to cancel your order, quoting your order reference number.

This policy only applies to products that have been purchased on Munchkin.com. This policy covers both Munchkin and Lindam branded products.

Products purchased from other retail outlets must be returned to the original place of purchase. Please refer to the retailer’s return policy for full instructions.

Warranty

Should a defect appear within 12 months from the date of purchase, proof of purchase and where applicable warranty documentation is required. We will undertake to repair or replace at our discretion, without charge, any products which are shown to be defective as a result of a defect in materials or manufacturing. Products should be returned to the above address. We are unable to refund the cost of the postage, and we recommend sending the returned products back via a tracked postage service. Products are posted at your own risk. This is in accordance with our exchange and refund policy. If the product is found to be defective and non reparable, we will send a toy to cover postage when sent back faulty items.

This does not affect your statutory rights.

Lindam is a sub brand of Munchkin Inc.

Return Item via Email or In Writing

Our Consumer Satisfaction Team is happy to help. Please contact them via email or in writing for assistance.

Email: careline@lindam.com or careline@munchkin.com

Address:

Munchkin
Unit G2
Whistler Drive
Castleford
West Yorkshire
WF10 5HX
United Kingdom

Please complete the Customer Return Form

Once the returned goods have been received and checked by us, if the goods have been returned in a satisfactory condition, we will refund the original price, including outward postage and packaging costs, via your credit or debit card. If the goods are returned in a poor state the refund will be adjusted accordingly with the diminished value of the goods.

Please note that refunds will be made within 14 days of return receipt of goods. We are unable to refund any return postage costs unless the goods are found to be faulty as supplied.

For reasons of hygiene, Munchkin feeding bottles, teats, feeding items, teethers and soothers are non returnable if they have been unsealed and removed from packaging, unless they are found to be faulty.

All electrical items must be returned complete with power cabled and accessories supplied.

We cannot accept returns of individual items which have been sold as part of a kit.

This does not affect your statutory rights.

Munchkin, Inc. reserves the right, at its sole discretion, to change, modify, add or remove portions of this Return and Shipping policy, at any time. It is your responsibility to check this Return and Shipping policy periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes.

FAQs

Bath

How do I clean my Corner Bath Organiser?

The organiser can be hand washed in cold water and allowed to line dry.

How do I properly use the Shampoo Rinser?

Hold the rinser against your child's forehead and gently pour the water to rinse off shampoo and soap.

I am having trouble getting my bath toy suction cups to stick to the bath wall. How can I get them to stick?

Clean the suction cups with alcohol-based cleaners and a little water and try again.

I put the Star Fountain into the bath, but it is not spinning or squirting water. What should I do?

Wait until you have filled the bath to the desired level for your baby before placing the Star Fountain in the bath. Nudge it slightly and it will begin spinning. If it still does not spin or squirt water, we recommend checking the battery, which is located on the underside of the product.

Is the Caterpillar Spiller BPA, PVC and Phthalate free?

The Caterpillar Spiller is BPA, PVC and Phthalate free.

What is the best way to clean the Wet Wheels?

The best way to clean the Wet Wheels is to rinse them with warm water and wipe dry before storing.

Why does my Corner Bather organiser fall off my shower wall?

The organiser may fall off of your shower wall if the wall and/or suction cups have not been cleaned properly. Make sure that the wall and suction cups are free of any mildew by using an alcohol based cleaning solution.

On the White Hot™ Safety Bath Ducky, how long does it take for the disc to let me know the water is too hot?

Always remember to place the Safety Bath Ducky in the bath before allowing child in water. Let Safety Bath Ducky sit for one minute. If the safety disc spells HOT, bath is too hot for baby (approximately 103-104 F/39.4-40C). Allow water to cool down or add cold water until the original color returns to safety disc, indication a safe bathing temperature (approximately 98°F/36.7°C).

Can I use a pump to inflate the White Hot™ Safety Duck Bath?

For best results inflate by mouth or use a low pressure pump. DO NOT OVER-INFLATE. Do not use high-pressure compressor or pump.

How do I clean the White Hot™ Safety Duck Bath?

Clean with sponge using mild soap and water. Do not use detergent or bleach. Allow to completely air dry before storing.

Feeding

Can the booster seat be used without the height adjustment legs?

Yes, the rubber pads on the bottom of the bag provides a non-slip grip.

Can the height of the booster seat be adjusted?

Yes, to adjust the height, turn the seat upside down. Lift the side flaps on the bottom of the bag and fold over two times. Rotate adjustable legs outwards and push down to secure into place.

How many times can I use one sterliser bag?

Each bag can be re-used up to twenty times.

I boiled my Powdered Formula Dispenser and the lid will no longer fit and the bottom has melted.

The formula dispensers are not meant to be boiled, microwaved or steam sterlised because they can melt or warp.

Is the Deluxe Drying Rack dishwasher safe?

The Deluxe Drying Rack is top rack only dishwasher safe.

Is there a way to soften the stiff bristles of my new Deluxe Bottle and Nipple Brush?

To soften the bristles soak the brush in warm water for about 3-5 minutes.

Do you sell replacement mesh bags for the Fresh Food Feeder?

No, the mesh bag on the Fresh Food Feeder can not be removed for safety reasons. It is permanently attached to the handle.

Sometimes food gets stuck in the mesh bag of the Fresh Food Feeder. How should I clean it?

Try soaking it in a warm cup of water immediately after usage, then wash it with warm soapy water. You could also use a soft-bristled toothbrush to gently scrub the mesh. The Fresh Food Feeder is also top rack dishwasher safe.

I purchased a set of suction bowls for my child and the bowls will not stick to my child's highchair tray.

Before placing the bowls on the highchair tray make sure it is clean and free of any debris. You can also apply rubbing alcohol to the suction cups and the surface of the tray for better results.

Why is it so easy for my child to pull the lid of the Snack Catcher™?

If your child is tugging on the lid of the snack catcher it may loosen with time and thus become easier for your child to remove.

Latch™

How do i clean this bottle?

Before first use, disassemble bottle and place all components in boiling water for 5 minutes, or use the Munchkin SteamGuard™ Microwave or Electric Steriliser for proper hygiene.
For ongoing cleaning, carefully disassemble the LATCH bottle. Wash all components with soap and hot water and rinse thoroughly. Use LATCH Deluxe Bottle Brush for best results. Once clean, sterilise your bottles following the Steriliser instructions.

When is it time to replace the teat?

Inspect carefully regularly, and discontinue use if any tear or crack appears on the teat.

When is it time to replace the valve?

Inspect carefully regularly, and discontinue use if any tear or crack appears on valve.

How do I sterilize the bottle parts?

Disassemble the bottle and place all bottle parts in boiling water for 5 minutes or use the Munchkin SteamGuard Microwave or Electric Steriliser for proper hygiene.

Can I use another brand’s teat with this bottle?

No, other bottle brand parts will not work with Latch bottle parts. They won't fit!

What is this bottle made of?

This bottle is made of polypropylene and silicone. It is BPA and phthalate-free.
The Teat and Valve are made of silicone.

Does this bottle contain bpa?

No. The Munchkin Latch bottle is BPA-free.

How did munchkin develop the latch bottle?

A team of product developers, engineers, and quality managers, many of whom are mums and dads too, have developed the Latch bottle to be most like the breast. The team also sought expert advice from lactation consultants and nurse practitioners to ensure that we are supporting breastfeeding goals. The bottle has also been tested by breastfeeding mums and babies.

Can I put bottles and teats in the dishwasher?

All components are top rack dishwasher safe. We recommend cleaning your bottles with warm soapy water, followed by thorough sterilisation in your steriliser.

When is it time to move to a different flow rate teat?

Watch your baby to see if she is struggling to get milk out. When you see that she is straining to suck the milk, it may be time to move up to a faster flow rate teat.

Is there a quick way to slow the flow of milk while my baby is drinking from the latch bottle?

If your baby is sucking quickly from the LATCH teat, but not swallowing as quickly, you can use one finger to cover the blue valve (anti-colic valve) at the bottom of the bottle for a short period of time. This will gradually slow down the flow of the feed to help your baby pace his/her feeds. Be aware that covering the valve for too long could lead to the teat collapsing.

The teat that came with my bottle is caving in, or collapsing, while my baby is drinking. What should I do?

The Latch Stage 1 teats that come with every bottle have been engineered to mimic a new mother’s breast flow rate. However, every mother’s flow rate is a bit different and every baby has different feeding needs. The teat collapse that you are experiencing likely means that your baby is ready to graduate to a faster flow. LATCH Teats are available in Stage 1 (slow flow), Stage 2 (medium flow) and Stage 3 (fast flow).

Lindam Safety

When will I need a safety gate?

Safety gates are designed to secure certain areas of your home, traditionally the top and bottom of your stairs. However they can also be used to keep your little one out of a potentially hazardous room - such as the kitchen, or keep them within a room such as their bedroom on a night. Safety gates are suitable for children up to the age of 24 months, however the best time to buy your safety gate is when your little one starts to crawl.

Where will I need to put a safety gate?

1. Stairs
The most important place to fit a safety gate is at the top and bottom of your stairs, preventing your child from falling and causing themselves injury.

2. Kitchen doorway
Using a safety gate on your kitchen doorway is also a good idea. Kitchens hold a multitude of dangers from hot appliances to cleaners and chemicals. A safety gate ensures that your little one can't gain access without you being in the same room.

3. Bedroom door
Changing from a cot to a bed brings a whole new challenge. With more freedom to get in and out of bed, a safety gate on their bedroom door means you can be assured that they won't wander from room to room in the night and more importantly, will be unable to get into the bathroom, another danger zone when unsupervised. Using a gate also helps to discipline your child to stay in bed, without the need to close the door completely.

4. Bathroom door
If you like your little one to be able to come into your room on a night and would prefer not to fit a gate to their bedroom door, it could be a good idea to fit a safety gate in the bathroom doorway. Bathrooms, like kitchens, contain many dangerous substances, from bathroom cleaners to shampoos, shower gels and lotions, not to mention medicines. Not only can these but water itself be extremely dangerous, with risk of drowning.

What types of safety gates are available?

Lindam provides two main categories of safety gates:

1. Pressure fit.
These gates are ready to assemble and do not require drilling or screwing to the wall. The pressure fit gate design incorporates a power frame; a "u" shaped frame which enhances the stability and safety of the gate through added strength. The pressure fit gates can be extended using extensions (3 sizes available, creating a maximum gate width of up to 138cm - opening sizes vary so check each model for exact sizes).

2. Wall mounted
These gates are mounted directly onto the wall and therefore require drilling. The benefit however is that they are extending gates and can fit a maximum opening of 106cm (opening sizes vary so check each model for exact sizes). They also do not have a bottom rail which is a feature of the pressure fit gate and can be a potential trip hazard, especially at the top of the stairs. We recommend that a wall mounted safety gate is used at the top of the stairs for additional safety and strength. Wall mounted gates do not have a bottom support rail which can potentially cause a tripping hazard when used at the top of the stairs.

Which safety gate should I choose?

Once you have considered whether you want a pressure fit or a wall mounted gate, you need to consider the features you need your gate to have. We have a number of different safety gates to suit every requirement:

1. Auto close pressure fit gate - the auto close system automatically closes the gate door behind you so you are always safe in the knowledge that the gate is closed.
2. Extending wall mounted gates - the extending gate fits directly into the wall and can be extended from 63.5cm up to 106cm (opening sizes vary so check each model for exact sizes). They are the preferred solution for use at the top of the stairs and do not have the bottom support bar, which can be a potential trip hazard.
3. Wooden safety gate - available as a wood / metal pressure fit gate or an extending wall mounted gate, the primary advantage to these gates is their stylish and sleek look. They come with all of the benefits and features of their metal counterparts.
4. Travel flexi guard - a lightweight and portable barrier alternative to conventional safety gates. This 'twists and folds' into it's own carry bag and is perfect for travel or occasional use - such as at relatives or grandparents.

How do I know whether the safety gate will fit?

We advise that you measure your doorway from your skirting board as this is the narrowest part of the doorway. This will provide the most accurate measurement.

I want a pressure fit gate - do they all fit the same space?

Metal pressure fit models safety gates fit openings between 76cm and 82cm without the need for extensions (opening sizes vary so check each model for exact sizes.) We recommend that you measure your opening before you buy your safety gate.
If you have an opening which is larger than 82cm, you can use extensions which will extend your gate up to 117cm. Extensions come in 3 sizes - 7cm, 14cm and 28cm.

If I choose an extending gate, will I need extensions?

Wall Fix extending gates screw directly into your wall and extend to fit openings of 63.5cm to 102cm (106cm is you choose the wooden extending gate). You do not need additional extensions with the wall fix options.

My biggest worry is the stairs - what style of safety gate is best?

We recommend that a wall mounted safety gate is used at the top of the stairs for additional safety and strength. Wall mounted gates do not have a bottom support rail which can potentially cause a tripping hazard when used at the top of the stairs.
Pressure fit gates are suitable for the bottom of the stairs.

Do I need a gate on every door of every room?

Safety gates are designed to secure certain areas of your home, traditionally the top and bottom of your stairs. However they can also be used to keep your little one out of a potentially hazardous room - such as the kitchen, or keep them within a room such as their bedroom on a night.
Safety gates are suitable for children up to the age of 24 months, however the best time to buy your safety gate is when your little one starts to crawl.

How many safety gates will I need?

It is recommended that you secure the top and bottom of your stairs using a safety gate, so you will need at least 2 gates.

How can I secure areas when I'm on holiday or staying with relatives?

If you are using a pressure fit gate, it is paramount that you check the pressure of the gate in a daily basis. This is very easy to do. Simply ensure that both sets of the top and bottom adjusters are tight. The unique pressure indicator on all of the Lindam pressure fit safety gates provides a visual indication to warn if the gate has lost pressure. If you can see the red indicator, your gate requires additional pressure for optimum safety.

All of the gates have been tested to the highest British and European standards however their effectiveness will depend on how the gate is used and the general maintenance and upkeep of the gate.

Checking the gate daily will ensure you maintain its effectiveness and safety and will also ensure you spot any sign of damage.

Like any product, if you look after your gate it will last for the duration it is intended.

Important Tips
1. Fit a wall mounted safety gate to the top of the stairs
2. Check your pressure fit gates on a daily basis to ensure they maintain their pressure and strength
3. Ensure you read the mounting instructions to ensure the gate is installed correctly as incorrect installation can be dangerous
4. Always fit your pressure fit safety gates with the wall cups and sticky pads provided
5. Fit safety gates either before or as soon as your child becomes mobile

How do I make empty plug sockets safe?

Socket Covers are used to prevent children inserting fingers or other objects into plug sockets. If resources are scarce you can limit these to areas where children spend most of their time. However, it is felt that modern sockets pose minimal danger.

My toddler is always trying to open the kitchen drawers and cupboards to see what is inside them, which is a real hazard. How do I prevent him from hurting himself?

Simple safety accessories such as multi-purpose latches, cabinet and drawer locks restrict access to these areas. They are easy to install and remove when required. For optimum safety a safety gate should be fitted to the kitchen doorway if possible to restrict your toddler from entering the kitchen unsupervised.

I have huge French doors and I worry about my toddler running into them. Are there any safety products that will warn of potential danger?

It is advised not to use colourful stickers on glass as these can entice children to the glass.

A 5 panel room divider (converted from a play pen) is the best solution as it will allow the doors to be secured whilst also providing the functionality of having a gate enabling adults to continue to use the French doors.

I have an open fireplace that needs some sort of fireguard fitted. What do you suggest?

It is important to choose a fireguard that can be secured directly to the wall, solid wood or stone fire surround. It should restrict access to the hearth as well as the fire itself. The fire surround should completely cover the fire - even from the top of the guard.

What sort of thermometers should I have at home?

It is advised that you have the following thermometers readily available at home:

Room thermometer - The nursery should always maintain a temperature between 16 oC and 20 oC so it is important to use a room thermometer to ensure temperature remains constant.
Digital thermometer - The normal temperature for a child is between 36.6oC to 37.2oC. To check the temperature place the digital thermometer in the child's ear or on their forehead.

How do I know that a product has been tested to the relevant British, European or International safety standards?

Most standards require that the number of the standard is placed either on the product or the packaging. Look out for safety warning and correct use or fitting guidelines. Major retailers will never sell a product without reviewing certification from the supplier.

Are safety products a guarantee of safety in the home?

No. Used correctly, safety products help reduce potential dangers and hazards within the home however it is every parents responsibility to ensure their child's safety. Safety products should be checked regularly to maintain efficiency and replaced at the first sign of damage or wear and tear. It is parents' responsibility for the safety of their child within the home.

Teethers & Toys

Is the material in the teethers safe for my baby?

Yes, the gel in the Fun Ice Teethers is non-toxic.

How do I wash the Teething Blanket?

Machine was cold in gentle cycle and tumble dry low heat. Do not use bleach.

Travel

I am having trouble getting my car shade suction cups to stick to the car. How can I get them to stick?

Clean the suction cups with alcohol solution and a little water and try again.

With the Light My Way Nightlight, the nightlight turns off after 20 minutes even if I pressed the "on" button. Is this normal?

Yes, this is how the Nightlight functions. You must press the "On" button again in order to turn the light back on.

How does the heat alert work on the Safety SunBlock Shades?

The patented White Hot® Heat Alert reveals the word HOT on the safety disc when car interior is too hot for baby. This same Heat Alert is also available on the SpongeBob SquarePants and Dora the Explorer Safety SunBlock Shade.

Instructions

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Download the PDF version of the instructions for your Munchkin product on the right.

Lifetime Guarantee Registration

Recalls

Waterpede™ Bath Toy (Voluntary Recall)

Voluntary Recall

May 2018
UK Recall

Click for more details

Bathbath Subs (Voluntary Recall)

Voluntary Recall

September 2010
U.S. RECALL - OCTOBER 2010

Click for more details